Privacy Policy
Effective Date: 15/04/2026
QuickPouch, powered by RND Automation, is committed to protecting your privacy and handling personal information in a responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit quickpouch.com, submit a quote or support request, communicate with us, or otherwise interact with our website and services.
By using our website or submitting information through it, you agree to the practices described in this Privacy Policy.
1. Who We Are
QuickPouch is operated by RND Automation in connection with QuickPouch equipment, parts, support, and related services.
Contact Information
QuickPouch / RND Automation
3155 Lakewood Ranch Blvd. #110
Lakewood Ranch, FL 34211
Phone: 941.870.5400
Sales: [email protected]
Service: [email protected]
Spare Parts: [email protected]
2. Information We Collect
We may collect the following categories of information:
a. Information You Provide Directly
When you fill out a contact form, request a quote, request service, request spare parts, or otherwise contact us, we may collect:
- Name
- Company name
- Email address
- Phone number
- Mailing address
- Job title
- Product or machine information
- Service request details
- Quote request details
- Spare parts inquiry details
- Files, photos, or documents you choose to upload
- Any other information you include in your message
b. Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring URL
- Pages viewed
- Date and time of visits
- Session activity and duration
- General geographic information derived from IP address
c. Cookies and Similar Technologies
We may use cookies, web beacons, pixels, and similar technologies to help operate the website, understand site usage, improve performance, and support communications or advertising activities where applicable.
You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site function.
3. How We Use Your Information
We may use your information to:
- Respond to quote requests, service requests, and general inquiries
- Provide customer support and technical assistance
- Identify equipment, parts, and service needs
- Process and manage business communications
- Operate, maintain, and improve our website
- Monitor website performance and user experience
- Send administrative or transactional communications
- Send marketing communications where permitted by law or where you have provided consent
- Protect the website against spam, abuse, and unauthorized activity
- Comply with legal obligations
- Establish, exercise, or defend legal claims
4. Marketing Communications
If you subscribe to marketing emails or otherwise opt in, we may send you communications about products, services, updates, events, or company news.
You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
We may still send non-marketing communications related to active inquiries, support cases, quotes, purchases, or service matters.
5. How We Share Information
We do not sell your personal information.
We may share information with the following categories of recipients when reasonably necessary:
- Service providers who help us operate the website, manage communications, host data, analyze traffic, or support business operations
- Technology providers that support forms, CRM systems, analytics tools, spam prevention tools, or similar functions
- Professional advisors such as legal, accounting, or insurance advisors
- Authorities or other parties when required to comply with law, regulation, legal process, or to protect rights, safety, and property
- Business transferees in connection with a merger, acquisition, asset sale, restructuring, or similar transaction
Where we share information with vendors or service providers, we do so for business purposes consistent with this Privacy Policy.
6. Analytics, Advertising, and Tracking Tools
We may use third-party tools to understand website traffic, improve content and performance, manage inquiries, and support communications or advertising initiatives.
Depending on the tools implemented on the site, this may include analytics platforms, CRM or form platforms, heatmapping or session analysis tools, spam prevention tools, and advertising platforms.
These third parties may use cookies or similar technologies in connection with their services. Their handling of information is governed by their own privacy notices.
7. Legal Bases for Processing
Where applicable under data protection law, we process personal information on one or more of the following legal bases:
- Your consent
- Performance of a contract or steps requested prior to entering into a contract
- Compliance with legal obligations
- Our legitimate interests in operating, securing, and improving our business and website
8. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, subject to applicable exceptions. These rights may include the right to:
- Know what personal information we collect, use, disclose, or retain
- Request access to specific pieces of personal information
- Request deletion of personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information, if applicable
- Limit the use of sensitive personal information, if applicable
- Receive equal service and price even if you exercise your privacy rights
QuickPouch does not sell personal information.
To exercise California privacy rights, contact us at: [email protected] or [email protected]
We may need to verify your identity before completing a request.
9. GDPR and EEA/UK Privacy Rights
If you are located in the European Economic Area, Switzerland, or the United Kingdom, you may have certain rights under applicable data protection laws, including the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request portability of your data
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the contact details listed below.
10. Canada Anti-Spam Compliance
Where Canada’s Anti-Spam Legislation applies, we will seek consent where required before sending commercial electronic messages. You may withdraw consent at any time by clicking the unsubscribe link in an email or contacting us directly.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Respond to your inquiries
- Maintain service and business records
- Meet contractual obligations
- Comply with legal, tax, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.
No internet transmission or electronic storage method is completely secure. For that reason, we cannot guarantee absolute security.
13. Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
14. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, maps, videos, or partner websites. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies before providing personal information.
15. Spam Prevention and Security Tools
We may use automated tools, including CAPTCHA or similar technologies, to help prevent spam, abuse, and unauthorized submissions. These tools may collect device and interaction data to determine whether a user is human.
16. International Data Transfers
If you access the site from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. Those jurisdictions may not provide the same level of data protection as your home jurisdiction.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date above. Your continued use of the website after changes are posted indicates acceptance of the revised policy.
18. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:
QuickPouch / RND Automation
3155 Lakewood Ranch Blvd. #110
Lakewood Ranch, FL 34211
Phone: 941.870.5400
Sales: [email protected]
Service: [email protected]
Spare Parts: [email protected]